Delete your Bygmind account

1. Delete your account inside the app

This flow is only available if you have connected a Bygmind account (Settings → Account → "Connect Account"). It requires an active internet connection so the deletion request can reach your account on our server:

1. Open the Bygmind app and go to Settings → Account.
2. Tap "Delete Account".
3. A warning screen explains the consequences of deletion. From there, you can optionally choose "Export Data First" to back up your data (a full GDPR data export) before continuing.
4. Tap "Continue".
5. Enter your password to confirm, then tap "Delete My Account".
6. You'll see a confirmation screen with a note about the 30-day retention period before your data is permanently deleted.

The "Delete Account" option only appears in Settings when a Bygmind account is connected. If you don't see it, or no longer have the app installed, use the email request below instead.

Logging out is not the same as deleting your account. Signing out does not delete your account or your data – your projects, recordings, and photos remain on your device.

2. Request deletion by email (no app reinstall required)

If you no longer have the app installed, or prefer to request deletion in writing, please send us an email with the subject "Account deletion" to:

info@bygmind.com

Please include the following information so we can identify your account:

• The email address used to register your Bygmind account
• Optional: your display name or account ID, if known
• A short confirmation that you are requesting deletion

We will confirm receipt of your request and complete the deletion typically within 30 days. For security reasons, we may ask you to verify your identity (e.g. by confirming from the email address on file) before we proceed.

3. What happens during deletion

This describes what happens to your connected account and to any data you have synced to the Bygmind platform. When your account is deleted, on the Bygmind platform we:

• Remove your login access (you will no longer be able to sign in)
• Remove you from all projects you participated in
• Anonymize your contact data (name, profile, communication data)
• Delete the files you synced to the Bygmind platform (voice notes, photos, documents, reports, transcripts, AI-generated content)
• Delete device and session data linked to your account

Content that was never synced to the Bygmind platform – i.e. anything kept only in local, on-device storage – is not affected by account deletion. It remains on your device and is removed by uninstalling the app.

4. Retention period and exceptions

After you confirm deletion, your data is retained for 30 days before being permanently removed. During this period you can contact us if the deletion was done in error.

Beyond that, we may retain certain data for a limited period when there is a legitimate reason to do so, in particular when legal obligations require it:

• Accounting and tax records (e.g. invoices): retained as required by commercial and tax law (typically 6–10 years).
• Security and abuse logs: limited log data retained as necessary for fraud prevention, abuse detection and the handling of security incidents.
• Backups: data you synced to the Bygmind platform, contained in routine backups, is automatically overwritten as part of our backup rotation.

Retained data is used solely for these purposes and is deleted once the applicable retention period expires.

5. Before you delete

• Cancel subscriptions: if you have a paid subscription, please cancel it first in the relevant app store (Google Play or App Store). Deleting your account does not automatically cancel an app-store subscription.
• Export your data: the delete-account screen offers an "Export Data First" option (Settings → Export My Data). Save any reports or content locally before deletion becomes permanent.
• Internet connection: deleting your account requires an active internet connection so the request can reach your Bygmind account on our server. Day-to-day, local use of the app does not require an internet connection.

6. Delete individual data instead of the whole account

If you only want to delete specific items (e.g. individual projects, voice notes or media) rather than your whole account, see our page on selective data deletion:

Delete data without deleting your account

7. Contact

Bygmind · Sören Heinzmann
Kirchstrasse 18, 51702 Bergneustadt, Germany
Email: info@bygmind.com